We want to make sure that your experience with Nebo is the best—from start to finish. We're here to answer any questions you might have and to help you work through any issues that come up.
Can I buy multiple personal air quality monitors for my project?
Yes. We can also help with your multi-monitor project—with dashboards, maps, data management and visualisation, training, support, and more.
Do I need smartphones to use the NeboAir?
No. The sensor can work without the app and display all information on the screen. But the Nebo.live app gives you the ability to connect your device to a single network and customize the information displayed on the screen. Nebo.live also uses your device's location services to add geolocation information to your readings. The Nebo.live app is compatible with devices running iOS 10 and above (iPhone 4s and above, 5th generation iPod and above, 3rd generation iPad and above) and Android 5.0 and above (with internet and BLE support).
How can I connect NeboAir to Wi-Fi?
To connect to Wi-Fi using the Nebo.live app, tap the menu icon in the top first corner of the Home screen. Select "Connect to NeboAir" and follow the on-screen instructions. You can find a detailed setup process here.
How does the NeboAir forecast future air quality?
NeboAir applies deep machine learning based on historical data from your location and the weather forecast. The longer your NeboAir collects data, the more accurate the air pollution forecast in your area becomes.
What type of information does the NeboAir display?
Air quality measurements, temperature, humidity, atmospheric pressure and weather forecast for the day.
Can the NeboAir be used outdoors?
Yes. NeboAir is weatherproof and operates in low temperatures down to -40°C (-40°F)
How can I download my NeboAir historical data?
All data collected from all NeboAir instruments are available for download to use at your discretion for further analysis. To access the data, go to nebo.live > click on the menu in the upper right corner of the screen > go to "Download Data"
Do you have special package rates for citizen science projects?
Yes we do, please contact us at email@example.com with a description of your project.
What area of coverage is the NeboAir reading valid for?
NeboAir covers up to 1,076 square feet (100 m2). There may be too many local outgrowths in a city, which is why data from such an area is considered relevant.
Will NeboAir continue to work if it disconnects from its companion app?
Yes. NeboAir will continue to monitor your exposure to air pollution even when it is not connected to your device. You can also use the LED display, which you can view in real time.
Why does my NeboAir show a different measurement than an official outdoor station?
This can happen for several reasons:
Air quality can vary widely even within a few miles/km.
Government stations usually update information within a few hours or 24 hours.
By the time the data is published, some government data may be several hours out of date. The advantage of NeboAir is that it shows data in real time
The government station does not actually report PM2.5.
What size level does NeboAir read?
NeboAir reads particles from 0.3 microns (µm) to 10 microns (µm).
Can I get a refund?
You may refund your pre-order any time up until shipping begins. To request a refund, please email us at firstname.lastname@example.org